Shipping Policy

Thank you for choosing Nexus AI Station. We are committed to providing you with a seamless and efficient shopping experience. This Shipping Policy outlines our order processing and shipping procedures.

Order Processing Time

All in-stock orders are processed within 1–2 business days, excluding weekends and holidays, after you receive your order confirmation email. You will receive another notification email once your order has shipped, including your tracking information.

Please note that processing times may be longer during promotional periods, holidays, or crowdfunding fulfillment phases.

Shipping Destinations

We currently offer shipping to the following countries and regions:

Asia

Brunei
China
Hong Kong SAR
Indonesia
Israel
Japan
Kuwait
Macao SAR
Malaysia
Oman
Philippines
Qatar
Saudi Arabia
Singapore
South Korea
Taiwan
Thailand
Türkiye
United Arab Emirates

Europe

Albania
Andorra
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom
Vatican City

North America

Canada
Mexico
United States

Oceania

Australia
New Zealand

We do not currently offer shipping to countries in Africa, South America, or other regions not listed above.

We generally do not ship to remote islands, overseas territories, or military APO/FPO addresses. Shipping availability may also be subject to local courier restrictions and customs requirements.

Shipping Methods, Times, and Costs

Shipping times vary by destination. Standard international shipping generally takes 5–10 business days, depending on local customs processing and courier availability.

Shipping Costs

Orders of $59 USD or more: Free shipping, including orders containing only accessories.
Orders under $59 USD: Shipping costs are calculated and displayed at checkout based on the destination and package weight.
Nexus AI Station main unit: Free shipping applies to all orders containing the main unit.

Important Note on Pre-Order Products

The estimated processing and delivery times above do not apply to pre-order items. Shipping for pre-ordered Nexus AI Station units will begin on the date specified on the product page or Kickstarter campaign page at the time of purchase.

We will send a confirmation email when your pre-ordered item is ready to ship.

Customs, Duties, and Taxes

We work closely with our logistics partners and local authorities to support a smooth international shipping and customs-clearance process.

Nexus AI Station covers applicable import duties, taxes, and customs fees, including VAT and GST, for eligible international orders. The final amount shown at checkout is the amount you pay, and no additional customs charges should be due upon delivery.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your package directly on the carrier’s website.

Please allow up to 48 hours for tracking information to become active.

If you have not received your order within 14 business days after receiving your shipping confirmation email, please contact us at support@harborinno.com with your name and order number. We will be happy to investigate the delay.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at support@harborinno.com. Include your order number and clear photos of the product and the exterior packaging.

We review these cases individually and will do our best to provide a satisfactory solution.

If your package is lost in transit, please contact us. We will work with the carrier to investigate and resolve the issue.

Contact Us

If you have any questions or concerns about your order or this Shipping Policy, please contact our customer support team at support@harborinno.com.